info

Returns Policy

 

If you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt.

we will either send out replacement goods or refund you the purchase price. Parcels that are returned to us remain the customers responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage and that you clearly label your parcel as return. Failure to do so may incur further handling and customs fees which are sole responsibility of the customer. 
lowkey will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 8 days of receipt. 
Sale items, Fragrances and Underwear cannot be Exchanged or Refunded.

 

Taxes and Duties

 

Handling and custom fees may apply to packages sent outside the E.U.

Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

 

 

 

Contact 

tel: +32 495 85 47 15

mail: info@lowkeystore.be  Typical response within 24 hrs.

BTW: BTW BE0802.700.635

KBO: 0802.700.635